Chime closed my account after getting drained of all my funds – now I can't bank there even though it was their fault | 397D2WB | 2024-05-08 17:08:02
HACKERS spent all of a Chime customer's money, leading to the closure of her account and preventing her from opening a new one.
Elizabeth Metts explained on Facebook that she had been a bank customer for three years without incident.
She said someone hacked her account and stole $265, then kept making purchases, putting the account in the negative.
After that, Chime closed the account.
"I just tried to sign up with Chime again to see if they fixed any of their issues, and they said that they can't reopen my account and that I can't even make a new account with them cause it was overdrawn for so long," she said in the post.
"Well, it [was] Chime's fault. So if I were you and you're using Chime, change banks before this sh*t happens to you, and you're out of however much they take from you."
Chime is a "financial technology company, not a bank," according to its website.
The company does provide banking services through The Bancorp Bank, N.A. and Stride Bank, N.A., which are both both FDIC members.
Another customer shared a similar experience on Facebook after their account was closed.
Iinka had been banking with Chim since 2017 and had no issues before this.
"Chime closed my account. Any money in my account I'm unable to access and any future deposits or money sent I'll have no access to!" she wrote.
When she tried to call to speak with a representative, she was transferred to the "Chime Bot" instead, which offers automatic answers.
<!-- End of Brightcove Player --> Plus, since Chime is online only, she didn't have the option to go to a physical branch for help.
HANG UP
Yvonne St. Clair of Pendleton, Indiana, also uses Chime and had $1,340 drained from her account after accidentally calling the wrong service number.
"Somer people were telling me it's a really good way to build your credit score," she said.
"So I went with them even though I have a bank I've been with for 11 years."
She was dealing with a fraud charge of $77 and went online to find Chime's customer service number.
<p class="article__content--intro"> As scams become more sophisticated with the use of artificial intelligence, it is important you know how to spot a scam: </p> </div> </div> Unfortunately, she called a fake number pretending to be run by the company.
The scammers posed as Chime employees and told St. Clair that someone was trying to take $1,200 from her account.
She followed the instructions from the phony employee, not realizing she was granting them access to her account.
"I followed it hook, line, and sinker," she said.
Ultimately, the crooks took $1,340 from her, but luckily, Chime could recover the funds.
A Chase customer went through a similar experience when Chase closed their account without warning.
Plus, a Wells Fargo customer said the bank had the "worst service ever" when their account was frozen after 16 years.
More >> https://ift.tt/9tDlfmZ Source: MAG NEWS
