I was denied a rental car & was a 'victim of ignorance' – The company didn't accept my multiple forms of ID | 626P45G | 2024-03-02 08:08:01
Humberto Marchand, who is from Puerto Rico, stated the interplay left him feel
A MAN tried to lease a automotive and showed a number of types of identification however was denied, now he claims he was a victim of ignorance.
Humberto Marchand, who is from Puerto Rico, stated the interplay left him feeling annoyed and remoted.
In Might 2023, Marchand flew into Louis Armstrong New Orleans International Airport to assist his son transfer out of his house.
He tried to lease a automotive however an attendant at the Hertz rental automotive desk wouldn't permit it regardless of Marchand paying prematurely.
Marchand recorded the interplay with the video displaying the attendant that Marchand needed a passport since he was a native of Puerto Rico.
Nevertheless, Puerto Ricans, because they're US citizens, don't sometimes travel with passports throughout mainland US because it's not a requirement.
"@Hertz I've been a Hertz Gold Member for greater than a decade! I simply received denied a Prepaid Reservation (3 weeks in the past) as a result of I solely had my REAL ID Driver License from PR," Marchand wrote on X, previously often known as Twitter.
The attendant referred to as the police on Marchand because he refused to go away the world.
Kenner Police arrived inside minutes and body digital camera footage exhibits the officer asking Marchand to go away the world for causing a disturbance.
"I do apologize. I don't assume that's the best way we need to be portrayed and he shouldn't have been spoken to in that method," stated police chief Keith Conley at the time.
An investigation was launched into the officer seen in the video, based on Conley.
Meanwhile, Marchand stated that he was going to make a formal grievance towards the officer.
On the time, he thought the officers would type out the state of affairs and let the attendant know that his ID was valid.
"It definitely did not put the Kenner Police Department in a superb mild. That's not the best way we wish to be portrayed within the public, so we're going to make it possible for doesn't occur once more," stated Conley.
Hertz also issued an apology to Marchand, saying that the attendant wasn't following firm coverage and that a Puerto Rican driver's license was as valid as another US driver's license.
Conley defined that the officer at the scene was responding to a disturbance call.
The police department stated the officer was solely there to "mitigate the disagreement" between Marchand and the attendant.
"By nature, we don't become involved in civil matters. We don't interpret policies. We don't become involved in that stuff," stated Conley.
He added that he was thankful that the officer's body digital camera was on in the course of the incident.
Marchand initially claimed that he overheard the officer threatening to name "immigrant providers" if he didn't depart the world, nevertheless, a assessment of the footage confirmed that the officer stated no such thing.
"For this reason we've got the supply of body cam footage, as a result of it tells the proof," stated Conley.
"While we are relieved the officer didn't threaten the gentleman with taking any sort of action with border patrol or another federal providers, his actions have been a bit regarding – quite a bit regarding."
Hertz stated it'll remind its staff that Puerto Ricans don't need to point out a passport if they've their ID.
In a press release, the company added that Marchand will receive a full refund.
"Hertz accepts Puerto Rican driver's licenses from our clients renting within the U.S. with out requiring a legitimate passport. We sincerely remorse that our policy was not followed and have apologized to Mr. Marchand and refunded his rental," the statement learn.
"We're reinforcing our insurance policies with staff to make sure that they are understood and adopted persistently throughout our places."
The U.S. Sun has reached out to Hertz for remark.
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